Shipping policy

Candyflossland processes and ships all orders between 2-5 business days,

To guarantee peak freshness, all cotton candy, candy apples and custom creations are coordinated with requirement date stated in the notes section of your order.

Shipping Rates:
Shipping rates are provided before checkout. 

Temperature Considerations:
Candyflossland does not take responsibility for any product damage due to weather conditions.

Please consider the destination climate before placing your order, especially during warmer months.

Damaged or Lost Items:
If an item is received damaged, opened, or defective, customers must provide photographic evidence of the issue in order for us to investigate and offer a resolution. If the item has been discarded, we will no longer be able to assist with the claim.

If a package is lost in transit, please contact our Customer Service team. We will work with the courier to resolve the issue, but Candyflossland cannot be held responsible for packages marked as delivered by the courier.

Delivered Packages & Stolen Items:
Once a package is marked as delivered by the courier (e.g., to a front door or mailbox), Candyflossland is no longer responsible for the item. If a package is lost or stolen after delivery, it is the customer’s responsibility to contact the courier directly to file a claim through their delivery insurance, if applicable.

We recommend monitoring your tracking information closely and choosing a secure delivery location whenever possible.